The Clinical Supervisor is responsible for providing clinical oversight of staff, treatment, and programming, ensuring overall fidelity to the Program. Facilitates client direct services as needed. Assists the Program Director in completing administrative responsibilities, staff training and staff meetings.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Program Administration
1. Administers policies and procedures to support effective delivery of services.
2. Ensures documentation is of the highest quality and is compliant with funding, contract and/ or accreditation requirements. Assists with AWOL, no shows and Unusual Incident reporting.
3. Acts as Program Director designee as needed.
4. Assists with writing proposals, contract renewals, or other grants; assist in program audits.
5. Makes recommendations regarding services to enhance programming. Proposes changes and new program ideas to Program Director.
• Direct Clinical Services
1. Provides direct clinical services that include assessments, development of treatment plans and/or case plans, individual and/or group counseling, family support and crisis intervention.
2. Maintains detailed documentation through electronic and/or documentation tools within designated time frames and per Volunteers of America Ohio & Indiana (VOAOHIN) policy.
3. Per direction from supervisor may review individualized service/treatment plans and assess compliance with treatment and medication plan; assists in developing and implementing action plan when clients are out of compliance. Reports any issues of non-compliance or discipline.
4. Assists or completes and maintains accurate, timely and detailed case notes, termination reports, and all other necessary paperwork for client files.
5. Actively participates in Case Review meetings, clearly communicates with the Program Director for discharge and other recommendations.
6. Assists in developing aftercare plans and follow-up services, completing appropriate paperwork.
7. Maximizes and encourages opportunities for clients in re-establishing family relationships if appropriate.
8. Provides transportation services to clients when needed.
9. Assists in coordinating referrals and linkages to community service providers to address needed services for clients.
• Develops Cooperative Relationships with External Agencies
1. Acts as an advocate for the clients.
2. Communicates client’s progress with parole and/or probation officers, and/or the courts through verbal discussions, emails, monthly reports, and testimony.
3. Communicates with other agencies providing services to clients through verbal discussions, and emails.
• Supervision and Training
1. Supervises staffing, including assigning and evaluating work, staff schedules and on-call schedules.
2. Provides daily supervision for assigned staff through individual and group supervision sessions, maintains detailed documentation of meeting session(s).
3. Ensures personnel actions (performance review, disciplinary) are completed in an appropriate, timely manner.
4. Supervises clinically focused internships.
5. Ensures supervised employees meet training requirements; monitors staff’s credentialing and continuing education.
6. In conjunction with the Program Director, Assistant Program Director, and Compliance and Training Manager, ensures program fidelity and accreditation compliance.
7. Assists in providing in-service training for staff related to a variety of mental health and substance abuse. Reviews, approves and signs assessments and other documentation requiring licensed staff signature and/or supervisory signature
• Quality Assurance
1. Utilizes computer based resident information system for tracking, monitoring and statistical reporting of outcomes / progress to Regional Quality Improvement and Programming Implementation Manager (RQIPIM) and Program Director as needed.
2. Assist with quality assurance activities and client chart reviews, maintain standards pertinent to accrediting / licensing entities.
3. Submits Plans of Action for areas not meeting required thresholds.
4. Participates in committee meetings, staff meetings and other activities and/or meetings contributing to the effective and efficient operation of the program and agency.
5. Assists in oversight of the clinical program to ensure fidelity, quality and clinical appropriateness. Oversees other clinical services of the program to ensure quality and appropriateness and provides clinical supervision to appropriate staff.
6. Maintains detailed statistical data and other client and program information for use in reporting. Completes necessary program reports.
EFFECT ON END RESULTS: The Clinical Supervisor’s performance impacts the program’s outcome results as evidenced by successfully executing the following measures:
• Compliance with regulatory requirements through timely and accurate completion of documentation.
• Maintain a positive public image for the organization as evidenced by interactions with external supervising authorities and other service providers.
• To set and meet effective agency and program goals and objectives.
• To maintain and improve the quality and efficiency of client services.
• To operate within the budget.
• To increase the community's awareness of the VOAOHIN as a leader in the human services field.
• To maintain an effective, well-trained clinical staff.
ADDITIONAL DUTIES AND RESPONSIBILITIES:
• Accomplishes all tasks as appropriately assigned and requested.
• Performs other duties as assigned.
• Demonstrates Core Values on a daily basis through personal behaviors and interactions with staff. Supports Bravo employee recognition program either through personally nominating team members or highlighting recognition of nominations. Supports a Core Values culture by participating in an environment of Creativity & Innovation, Respect & Trust, Integrity, and Ministry of Service.
SUPERVISORY RESPONSIBILITIES: Supervises appropriate clinical staff.
QUALIFICATIONS and COMPETENCIES: To perform this successfully, the employee must be able to perform each essential job duty with accuracy and minimal supervision. The following requirements are representative of the knowledge, skill and/or education and experience:
• Experience, Competencies and Education
This position requires a Master’s Degree in behavioral or social science. Three years minimum experience in mental health and/or substance abuse counseling required. Chemical dependency licensure with LISW or PCC licensure preferred. Position requires work schedule flexibility to include evening hours.
• Language Skills:
Must be able to write clear and concise reports. Ability to effectively establish rapport, present information and respond to questions from clients and other agencies. Must demonstrate the ability to professionally represent Volunteers of America, and effectively interact with multi-cultural and diverse populations.
• Other Certificates and Licensures:
A valid Driver’s License and proof of individual automobile insurance is required in addition to a driving record that is in compliance with Volunteers of America only if the employee is assigned to transport program, participants, or any other type of activity that mandates driving. CPR and first aid certification is required.
• Other Skills and Abilities:
Must be able to operate Microsoft applications, organize and prioritize work, time management, meet deadlines and operate basic office equipment.
AMERICANS WITH DISABILITY SPECIFICATIONS:
• Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit; occasionally required to stand, walk, use hands requiring manual (finger) dexterity, reach with arms and hands, climb or balance, stoop, kneel, crouch, crawl. The employee may from time to time be required to lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, depth perception, and the ability to adjust focus.
• Work Environment:
Residential facility. May interact with residents in a variety of supportive or residential housing including a transitional dormitory for the homeless, alcohol and drug addicted and chronically mentally ill; OR Typical office environment with moderate noise.
The pace and demand for multitasking can become hectic at times. Position may require work schedule flexibility to include evening hours and weekend hours.